FAQ

How long does it take for my order to ship?
A: Order lead times vary by lanyard styles and quantity. The lead time indicated for the lanyard material and imprinting style within the Order Now page reflects the number of required production days. It does not include the artwork approval process and shipping transit time which are dependent on factors beyond our control.

Can I place a rush order?
A: We always strive to meet our customers' needs. If you are up against a deadline, rush orders are possible although they may incur special handling charges. You can check on the order page while you change the production time and shipping time the dates changes automatically providing you a confirm in hand date.

What is the artwork approval process and how long does it take?
A: When we receive a custom order with design elements, our art department will layout the design and imprinting elements in an digital art proof and forward the proof to you for review. This is to ensure that we have correctly captured and interpreted the design aspects of your order. Our turnaround time is within 3-4 hours per approval cycle and production will not begin until we have received final approval from you.

Can I get a physical sample before approving my order?
A: Samples are available upon request. On very large orders or those with unusual details, we recommend that you work closely with us on the specific requirements. Sometimes this will result in the need for a pre-production sample. While a pre-production sample adds to the overall production time we'll do our best to accommodate your special requirementsWe can provide you digital proof to make things faster.

Do you have an overrun or under run policy?
A: We aim to always ship the exact quantity you order. However, in case of shortage of quantity we will refund you the amount on prorate basis and offer you5% discount for your next order just to compensate the loss .

What packaging options are available?
A:Lanyards are carefully bundled in polyester bags of 100 pieces. We can accommodate other quantities or special packing requests.

What are my shipping options?
A: We Use Fed Ex and UPS.

What types of materials are available?
A: We offer several lanyard materials as standard options.
Flat Polyester: High quality polyester in tightly weaved lines is ideal for silk-screening and dye-sublimation imprinting. The most versatile and popular material for producing custom imprints.
Flat Weave: A tubular woven polyester material, flattened to allow for imprinting. Soft to the touch like a well-worn sock. Can be imprinted using silk-screening.
Braided: Polyester material braided into cords for extra strength and durability. Offered in 1/8" and 1/4" diameters.
Woven-In: Your "Imprinted" message is woven into the lanyard fabric to create a durable uniform look and feel to the finished product.

What are the standard length and the maximum imprinting area?
A: Lanyards are cut to a standard length of 36 inches when measured end-to-end before any finishing work is done. If you need a special length please contact us to discuss your requirements.
The following are the available widths and associated imprinting areas.
Silk-screen continuous print

5/8" (16mm) 18 ½" x 7/16" (470 x 11mm)
3/4" (19mm) 18 ½" x 9/16" (470 x 14mm)
1" (25mm) 18 ½" x 11/16" (470 x 17mm)

What are color and artwork specifications?
A: We use the widely accepted Pantone "C" color Matching System (PMS) as our standard and can accommodate art files in a number of file formats. As a result, we can usually closely replicate your design. Please click here for colors.

Modifications to artwork, if required, will be quoted on a per order basis. Sorry, but we cannot accept photocopied or faxed art files.
FOR LANYARDS: we accept...
Vector images. They can be saved as .EPS, .AI or .PDF files. These filetypes do not guarantee that the art inside will be vector, however. Any questions, just ask! (sales@goodlanyards.com) FOR REELS: we accept...
Vector images or; Adobe Photoshop, Adobe Illustrator, Freehand MX, QuarkXpress 6.5, Corel Draw 12, Microsoft Word, Microsoft Excel, Microsoft Powerpoint, AutoCAD DXF or DWG, WMF, TIFF, GIF, JPEG, PDF or BMP. FORMATS: we accept...
We accept work in either Mac or PC. For any format other than those listed, just ask! The following computer file types are acceptable:
Adobe Illustrator CS2 or earlier versions: All fonts must be converted to "OUTLINES" and saved as an .ai or .eps file.
Corel Draw 12
PageMaker 6.5
QuarkXpress 4.0
Adobe Photoshop CS or earlier versions: Files must be saved as .tiff, .bmp, .jpg, .psd or .gif. All files should have a minimum of 150 dpi or higher resolution.

WHY?
Vector files work best because they allow scaling to any size without losing detail. Raster graphics (JPEG, TIFF, GIF) are made from pixels. When resized, pixels are added or removed which result in a loss of detail. Low resolution images will give poor quality results and may delay your order.

Rasterized artwork will lose definition when enlarged. The higher the number of dots per inch (dpi) the better the quality of the raster image. You can decrease the resolution of an image but you can NOT increase resolution. For best results, supply artwork at 300 dpi at full size.

NOTE: Logos from websites do not print well and are not acceptable.

Files may be submitted in one of the following methods:

Upload the artwork on the website
Via email as an attachment

What is meant by minimum?
A: The minimum is the smallest quantity available by style. We offer as few as 100 pieces on selected styles. However all lanyard styles are available starting with a minimum order quantity of 20 pieces.

How can I make a change to my order after it's been submitted?
A: Our efficient scheduling and manufacturing methods usually mean that production begins immediately after artwork approval. However, if production of your order hasn't yet begun we may be able to make changes without charging a fee. For custom lanyards, you will have an opportunity to update your requirements before the artwork approval process is finalized. Please be sure to contact us as soon as possible should a change occur.

What happens if I need to cancel my order?
A: : Customized products cannot be resold therefore cancellations may be subject to a charge to compensate for any costs incurred prior to cancellation, such as: artwork redesign, setup fees, printing plates, etc. Please be sure to contact us at sales@goodlanyards.com as soon as possible should a change occur. Non-customized products may be cancelled subject to a 20% restocking fee and return freight costs.

What's your policy on merchandise returns?
A:We do our best to ensure that what you order is what you receive. Unfortunately we cannot accept returns of custom-printed products unless there is a manufacturing error so we encourage you to carefully review artwork proofs before accepting responsibility. In the event of defect claims, we require inspection of defective product samples prior to determining issuance of credit or refund.

Stock products (non-customized) can be returned within 30 days of purchase for refund or exchange. If the return is a result of customer error, a 20% restocking fee may apply. No restocking fee will apply if the product is deemed defective or was shipped incorrectly from our factory. All returns must be authorized.. Returns without an RMA number may be lost or not properly received by us and therefore may not be credited to your account.